Case Study:  Merger Integration - Global Medical Device Manufacturer

Situation and Objective

  • Integrate Supply Chain functions within a $2B merger of a medical device manufacturer
  • Established global presence in new markets and geographies, but required a new, independent manufacturing and global supply chain
  • To reduce Temporary Service Agreements (TSA) costs, establish full integration in countries where acquirer has physical presence, at close; rely on TSA elsewhere


  • Facilitate workshops to map current state processes of target organization’s supply chain area
  • Identify policy differences between merging organizations
  • Recommend and align policy changes with executive leadership
  • Facilitate required changes within IT organizations
  • Craft internal and external communications and messages
  • Recruit and hire employees
  • Establish or update training materials
  • Establish support mechanisms and roll-out metrics

Results and benefits

  • Built new distribution capabilities
  • Carved out critical supply contracts
  • Integrated demand planning functions according to plan, with third parties, legacy and new employees
  • Achieved minimal customer disruptions; maintained global fill rates of 97+%
  • Established repeatable metric reporting processes
  • Laid the foundation for effective and timely TSA exit, as committed