CRM and Automation Platforms


When effectively implemented, CRM platforms can be an integral part of a sustainable growth strategy.

CRM solutions, and the ecosystem of automation technologies that come with it, do just that. They enable Sales, Marketing, and Service organizations to transform, systematically scale, and delight customers. The business becomes more productive and effective, able to achieve more with less growth in headcount over time.


FBC approach

We help clients navigate to success: assess performance against leading practices, set a clear CRM vision, articulate design principles, capture business requirements, make build vs. buy decisions, evaluate vendors, select software, plan, implement, design, develop, train, deploy, and stabilize the solution.


Bottom line

It’s a journey, and we’ll guide you every step of the way.